PlayerZero builds an engineering world model so SRE, QA, and support teams resolve incidents, prevent defects, and close tickets faster. Backed by Tech Square Ventures.
About the role
You’ll join a two-person support engineering team serving PlayerZero customers from initial deployment through daily use. You’ll read code, diagnose integrations, reproduce problems, and submit fixes, using PlayerZero itself to investigate issues and improve the support experience. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 2–5 years in technical support, API support, developer success, or a similar customer-facing technical role
- Experience supporting a product whose users are software engineers
- The ability to read unfamiliar code, interpret logs and stack traces, and reproduce issues without relying on an existing playbook
- Comfort troubleshooting APIs, authentication, integrations, and cloud environments, AWS experience is preferred
- The ability to make targeted code changes, using AI-assisted tools where helpful, and work with Engineering to validate fixes
- Clear writing and a calm, practical approach to live troubleshooting with frustrated customers
More about this role
Building great software takes more than writing code. It takes teams working together and too often, the information they need is scattered across tools, conversations, and systems.
PlayerZero is an AI platform that connects work across enterprise Support, Engineering, Product, QA, and SRE teams, helping them resolve issues faster, improve software quality, and plan what to build next.
At its core is our Engineering World Model: a living understanding of a company’s software, how it runs, and the people and decisions behind it. By connecting codebases, tickets, production telemetry, and the conversations that shape the work, our model links what software is intended to do with how it actually behaves in production. and learns from where the two diverge.
Our agents (we call them Players:) use that context to take on work across the software lifecycle. They learn from each outcome, earning trust and taking on more responsibility over time.
We’re building a future where AI plays an active role in how teams plan, build, and run software. We’re looking for people across disciplines to help shape it.
You’ll join a two-person support engineering team serving PlayerZero customers from...
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