GoFan, NFHS Network, and MaxPreps: all powered by PlayOn. Run stronger programs, reach more fans, and keep every moment of the season working for you. Backed by BIP Capital.
About the role
PlayOn! Sports is looking for a Support Specialist to join our rapidly expanding team. Our School Support team is critical to our company's long-term growth. We’re actively looking for our next exceptional team member with a passion for providing best-in-class customer support and helping PlayOn! Sports uphold and surpass our commitments to the customers we serve. As a Support Specialist, you will be responsible for delivering effortless customer service and support to our partner schools and fans. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Interact with customers via email, phone and chat to proficiently and consistently handle any requests and troubleshoot issues
- Quickly identify and clearly communicate escalated customer needs to technical support staff and communicate case details to customers and/or management
- Maintain a high customer satisfaction with primary focus on providing the best customer experience to fans and partner schools
- Author, edit and publish quality Knowledge base content to improve customer self-service resources
- Over a year of software application customer service or support experience required
- Flexibility to occasionally work weekends or a late shift
More about this role
PlayOn! Sports is looking for a Support Specialist to join our rapidly expanding team. Our School Support team is critical to our company's long-term growth. We’re actively looking for our next exceptional team member with a passion for providing best-in-class customer support and helping PlayOn! Sports uphold and surpass our commitments to the customers we serve. As a Support Specialist, you will be responsible for delivering effortless customer service and support to our partner schools and fans. You will also work closely with other School Support team members and other cross-functional departments. This will be a Monday- Friday 10am-7pm shift.
In this role, you’ll be responsible for creating excitement about PlayOn! Sports. You’ll get to work alongside an extremely passionate and supportive team, but most importantly you’ll jumpstart your career in an exciting field. If you’re interested in venturing outside the norm and are ready to join a rapidly growing company with a proven business model, we’d love to learn more about you.
- Provide exceptional support to internal and external customers
- Focus productivity by being intentional
- Take steps to grow professionally
-...
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