PolyAI is the enterprise platform where dialog agents get built, run, adapt, and iterate in real time. Now open to enterprise builders. Backed by Entrepreneur First.
About the role
PolyAI is searching for a Senior Account Manager , reporting directly to the VP of Account Management to commercially manage and grow our Tier 1 customer relationships across a wide variety of verticals. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Manage a book of up to 10 existing Enterprise customer accounts with a focus on account retention and expansion
- Responsible for retaining existing customers through renewal and delivering customer lifetime value, executing on specific commercial plays to drive high retention rates
- Main point of contact for the identification and leading on upsell expansions of new use cases and channels into the business
- Lead customer SteerCo executive meetings bringing together C-level economic buyers with transformation, operations and IT
- Leverage business reviews to align business and IT buyers with a PolyAI-driven AI roadmap
- Work alongside our solution consulting team to create bespoke / tailored demos to convert potential use cases into reality
More about this role
PolyAI is the Agentic Dialog Platform for building the conversational enterprise, used to build, run, govern, and improve dialog agents at scale. Powered by Raven, a proprietary dialog model trained on more than a billion enterprise conversations, PolyAI agents are built for complexity, open at every layer, and sovereign by design. PolyAI serves hundreds of enterprises across 75 languages and 25 countries, including Metro Bank, Marriott, PG&E, and UniCredit.
PolyAI is searching for a Senior Account Manager , reporting directly to the VP of Account Management to commercially manage and grow our Tier 1 customer relationships across a wide variety of verticals. We want you to bring your great experience and skills to help us develop a scalable growth motion that encourages a customer can-do attitude through self service, as well as building executive-level relationships, defining the account strategy, delivering solution-based sales modeling and driving account retention and revenue growth.
We are prioritizing candidates based in Pacific, Mountain, or Central time zones to ensure adequate overlap with core team hours.
- Manage a book of up to 10 existing Enterprise customer accounts...
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