Polymarket is the world’s largest prediction market, allowing you to stay informed and profit from your knowledge by trading on future events across various topics. Backed by General Catalyst and Founders Fund.
About the role
Some customer issues don't stay in the ticket queue. They show up in a leader's inbox, on X, or in a community channel with thousands of people watching. This role owns those moments. You'll run executive community relations for Polymarket, handling escalations that reach leadership, high-visibility cases involving prominent traders and public figures, and the sensitive situations where how we respond matters as much as what we fix. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 4 or more years in executive escalations, executive customer relations, or community management at a consumer-facing company
- Exceptional writing skills with sharp instincts for tone, you can shift register between a direct message to a frustrated public figure and a public reply on X without losing composure
- Demonstrated experience handling sensitive, public-facing issues where the response itself carries reputational weight
- Experience partnering with Communications, PR, or Community teams on coordinated responses during incidents
- Strong ownership habits: you track every case, follow through without being chased, and don't consider something closed until it actually is
- Comfortable making judgment calls quickly with incomplete information and standing behind them
More about this role
Polymarket is the world's largest prediction market platform. We enable individuals to express views on real-world events by trading on outcomes across politics, economics, sports, culture, and current affairs. Built as a peer-to-peer marketplace with no centralized "house," Polymarket aggregates diverse opinions into transparent, market-based probabilities that reflect collective expectations about the future.
We're growing fast, both in terms of volume ($21B traded in 2025) and adoption as an alternative news source. Our ambition is to become a ubiquitous beacon of truth in global media and we need your help adding fuel to the fire.
Some customer issues don't stay in the ticket queue. They show up in a leader's inbox, on X, or in a community channel with thousands of people watching. This role owns those moments. You'll run executive community relations for Polymarket, handling escalations that reach leadership, high-visibility cases involving prominent traders and public figures, and the sensitive situations where how we respond matters as much as what we fix.
The Customer Experience team sits at the intersection of product, policy, and community. You'll work closely with...
Browse similar: Startup jobs · Remote jobs