Polymarket is the world’s largest prediction market, allowing you to stay informed and profit from your knowledge by trading on future events across various topics. Backed by General Catalyst and Founders Fund.
About the role
Polymarket ships fast. New products, new market types, new payment rails, new geographies: the pace is real and it does not slow down for anyone. The Customer Experience team's job is to make sure that speed does not come at the cost of the people using the platform. Right now, CX readiness for new launches is a gap we need to close, and this role closes it. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 4 or more years in support operations, program management, or product operations, with direct ownership of launch readiness or go-live planning
- Demonstrated experience launching new products, market types, or geographies from the support side, including building SOPs and training from scratch
- Track record of strong cross-functional partnership with Product and Engineering teams, not just coordination but actual influence on how products are built and scoped
- Comfort operating in ambiguity: you have built processes where none existed and made good decisions without complete information
- Strong written communication, you can write a clear readiness plan, a crisp status update, and a useful post-launch report without someone editing it for you
- Organized and reliable follow-through: teams and partners depend on you to track details and close loops without being chased
More about this role
Polymarket is the world's largest prediction market platform. We enable individuals to express views on real-world events by trading on outcomes across politics, economics, sports, culture, and current affairs. Built as a peer-to-peer marketplace with no centralized "house," Polymarket aggregates diverse opinions into transparent, market-based probabilities that reflect collective expectations about the future.
We're growing fast, both in terms of volume ($21B traded in 2025) and adoption as an alternative news source. Our ambition is to become a ubiquitous beacon of truth in global media and we need your help adding fuel to the fire.
Polymarket ships fast. New products, new market types, new payment rails, new geographies: the pace is real and it does not slow down for anyone. The Customer Experience team's job is to make sure that speed does not come at the cost of the people using the platform. Right now, CX readiness for new launches is a gap we need to close, and this role closes it.
You will own launch readiness for CX end to end. That means getting into product planning early, building the readiness plan, standing up a small pilot support pod, and running it until the...
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