Polymarket is the world’s largest prediction market, allowing you to stay informed and profit from your knowledge by trading on future events across various topics. Backed by General Catalyst and Founders Fund.
About the role
The CX team at Polymarket is small, fast, and responsible for the experience of a global user base that trades on real-world events around the clock. Right now, the team runs on a mix of tooling that works, but not as well as it needs to. That changes with this hire. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 4 or more years in CX systems, technical program management, or a directly comparable role
- Hands-on admin experience with at least one major support platform such as Zendesk, Salesforce Service Cloud, or Intercom, including configuration, not just usage
- Proven experience deploying AI agents or automation in a support context, including owning the evaluation of whether they are actually working
- Comfortable working with APIs, webhooks, and integrations at a level where you can design a solution and review an implementation
- Strong program management skills across multiple concurrent projects, with a track record of shipping on time without losing stakeholders along the way
- Clear written and verbal communication with both technical and non-technical audiences
More about this role
Polymarket is the world's largest prediction market platform. We enable individuals to express views on real-world events by trading on outcomes across politics, economics, sports, culture, and current affairs. Built as a peer-to-peer marketplace with no centralized "house," Polymarket aggregates diverse opinions into transparent, market-based probabilities that reflect collective expectations about the future.
We're growing fast, both in terms of volume ($21B traded in 2025) and adoption as an alternative news source. Our ambition is to become a ubiquitous beacon of truth in global media and we need your help adding fuel to the fire.
The CX team at Polymarket is small, fast, and responsible for the experience of a global user base that trades on real-world events around the clock. Right now, the team runs on a mix of tooling that works, but not as well as it needs to. That changes with this hire.
You will own the CX tech stack end to end: the ticketing platform, CRM, AI automation including Decagon, and the integrations that tie them to Polymarket's product. This is not a coordination role. You will set the roadmap, write the specs, run the rollouts, and hold the vendor...
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