About Popcorn
The next-gen telco. A global phone plan with no roaming fees for $69/mo. Backed by South Park Commons.
About the role
We're looking for a CX Specialist to help make support a core differentiator of the product experience. We already have a strong team in place and we're growing fast. This is your chance to come in and shape what CX looks like at scale.
What they're looking for
- 1–4 years in customer support, customer success or a related role at a product-driven company
- Experience working directly with customers via chat, email or Intercom
- Excellent written communication — clear, empathetic and human
- Good product intuition and curiosity about how things work
- Calm, reliable, and thoughtful when helping customers through issues
- Ability to utilize AI in your everyday work
More about this role
In a nutshell: Full-time remote role in either North or South America, with occasional CET overlap.
- Global connectivity with no roaming fees. We’re rebuilding telco from the ground up with a single global phone plan that just works.
- AI at the core. Imagine a telco where AI screens calls, takes notes, or books restaurants for you. It’s what we’re building.
- Momentum speaks volumes. Thousands of customers already rely on Popcorn, and we’re seeing extraordinary growth.
- Raised millions in funding. Backed by investors behind leading consumer and AI companies such as Lovable and Revolut.
- Experienced team with bold ambitions. We’ve previously built consumer products used by 100,000+ people. We’re just getting started here.
We're looking for a CX Specialist to help make support a core differentiator of the product experience.
We already have a strong team in place and we're growing fast. This is your chance to come in and shape what CX looks like at scale.
- Support Popcorn customers from first activation through ongoing usage, ensuring a smooth and positive experience
- Handle frontline customer support with clarity, warmth and speed across our support channels
- Help resolve...
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