PostHog automatically diagnoses problems, fixes bugs, and generates pull requests – all without you having to prompt it. Backed by Peak XV, Y Combinator and GV.
About the role
Time for building: Nothing gets shipped in a meeting. We're a natively remote company. We default to async communication – PRs > Issues > Slack. Tuesdays and Thursdays are meeting-free days , and we prioritize heads down building time over perfect coordination. This will be the most productive job you've ever had. We're looking for a Technical Support Engineer who loves helping customers and can't leave a problem alone until it's solved. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- We're looking for a Technical Support Engineer who loves helping customers and can't leave a problem alone until it's solved
- You're an engineer who happens to do support. You pick up new things fast and you're comfortable with a problem nobody has seen before. That matters more to us than your previous job title, and people on our team came to support from various backgrounds
- You care about how a customer feels when they leave the conversation, not only whether the ticket closed. You take feedback well, say when you don't know something yet, and learn from anyone on the team
- Experience in at least two programming languages, whether from a previous role, side projects, or something else
- Experience debugging unfamiliar code or systems, and checking your fix works
- Clear, concise writing that explains a complex fix without burying the customer in options
More about this role
PostHog is your product’s context layer. It ingests and stores your analytics, errors, replays, and business data so you and your agents can query and act on it.
We launched out of Y Combinator's W20 cohort . We've since shipped more than a dozen products, including:
A suite of analytics and observability tools, including product analytics , replay vision , AI observability , and error tracking
PostHog MCP for users and their agents to query and act on their product and business data
Data warehouse so users can query product and customer data together using custom SQL insights.
Product-led . More than 500K organizations have installed PostHog, mostly driven by word-of-mouth. We have intensely strong product-market fit.
Default alive . Revenue is growing incredibly quickly, and we're very efficient. We raise money to push ambition and grow faster, not to keep the lights on.
Well-funded. We've raised more than $180m from some of the world's top investors. We're set up for a long, ambitious journey.
We're focused on building an awesome product for end users, hiring exceptional teammates, shipping fast, and being as weird as possible .
Transparency: Everyone can read about our...
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