About Pragma & FirstLook Pragma & FirstLook are building the modern operating system for game development, trusted by over 2,000 game studios, including Square Enix, Sony, EA, Krafton, Scopely, Brain Jar Games, and more. Backed by Greylock and Insight.
About the role
We're looking for a FirstLook Solutions Architect as part of the Customer Success team to work with our largest and most strategic studio and publisher partners across North America and Europe. This is a hybrid role. Half of it is pre-sale: partnering with our sales team on in-depth demos, discovery, proposals, and custom solutions for strategic deals. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 6+ years in account management, solutions engineering, partnerships, or business development, ideally at a platform or SaaS company serving game studios or publishers
- Track record of managing large, complex accounts and growing them commercially
- Experience designing and selling custom or consultative solutions, not just standard packages
- Experience owning commercial conversations, including proposals, pricing, renewals, and expansion
- Strong technical fluency: you can learn a product deeply, understand integrations and data flows, and explain them clearly to technical and non-technical audiences
- Equally comfortable in a technical deep dive with a studio's engineering team and in a commercial conversation with their head of marketing or publishing
More about this role
Coverage: Strategic accounts across North America and Europe, with APAC support during overlapping hours
Employment: Full time
We're looking for a FirstLook Solutions Architect as part of the Customer Success team to work with our largest and most strategic studio and publisher partners across North America and Europe. This is a hybrid role. Half of it is pre-sale: partnering with our sales team on in-depth demos, discovery, proposals, and custom solutions for strategic deals. The other half is post-sale: owning a portfolio of enterprise accounts, making sure they get real value from FirstLook, and growing those relationships through new licenses, add-ons, and campaigns.
Our enterprise customers rarely buy something off the shelf. They run white label playtests, managed creator programs, paid player acquisition campaigns, and custom integrations. You'll be the person who figures out what a studio actually needs, designs a solution that fits, helps close it, and then makes sure it delivers. This is a high-ownership role on a small team, with a direct line to leadership and product.
- Partner with sales on strategic opportunities, leading in-depth demos, technical discovery, and...
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