Backed by 500 Global.
About the role
You will be answering customer queries, processing payments and reviewing customer documentation, as well as collaborating with other teams to make sure that issues impacting customers are identified and resolved in a timely manner. Above all else, providing an exemplary level of customer support and user experience is the main focus of the role. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Excellent written and verbal communication skills, with the ability to interact with technical and non-technical stakeholders of various levels. English level C2 is essential
- Strong computer literacy skills
- Outstanding attention to detail, problem solving and time management skills
- Ability to handle high-pressure situations and manage multiple queries simultaneously
- Eligible to work in Malta and able to work on a flexible schedule, including evenings, weekends and public holidays
More about this role
Smarkets runs one of the world’s most sophisticated prediction markets, handling over £29 billion in volume since 2010 and engaging 200,000+ traders globally. We’re a technology company that happens to revolutionise betting - from sports to political markets, to delivering the sharpest prices and the fairest odds.
At the heart of our success are our people. We create a high-performance environment where exceptional talent can thrive, blending deep business experience with a commercial mindset to drive strategic growth.
If you’re ready to help shape the future of prediction markets with cutting-edge technology and a customer-first philosophy, Smarkets is where you belong.
As a Junior Customer Operations Executive, you will be the first point of contact for Smarkets customers. You will interact and assist customers via live chat and email, as well as ensure that the site is live and accessible.
You will be answering customer queries, processing payments and reviewing customer documentation, as well as collaborating with other teams to make sure that issues impacting customers are identified and resolved in a timely manner.
Above all else, providing an exemplary level of customer...
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