The end-to-end assistive AI platform for emergency response. Seamless AI assistance integrated into every stage of the emergency response process. Backed by General Catalyst and a16z.
About the role
As an IT Support IV, you will serve as a senior technical resource for Axon’s manufacturing and warehouse operations at the Pinnacle Peak facility. You will help keep production, shipping, and logistics environments running by resolving complex endpoint and hardware issues, responding to manufacturing-critical incidents, and improving the tools and processes that support our employees and operations.
What they're looking for
- • 3–5 years of enterprise IT support experience, preferably in a manufacturing, warehouse, logistics, production, or similarly uptime-sensitive environment
- • Advanced hands-on experience supporting endpoint-management and collaboration tools such as Jamf, Microsoft Intune/Autopilot, Tanium, Okta, Google Workspace, Zoom, Slack, ServiceNow, and Windows imaging or PXE environments
- • Strong troubleshooting ability across industrial IT hardware, production workstations, printers, shipping stations, mobile devices, and related peripherals
- • Working knowledge of ITSM or ITIL-based support practices, networking fundamentals—including DNS, DHCP, subnetting, and connectivity troubleshooting—and identity-management concepts such as SSO and MFA
- • Demonstrated ability to manage high-pressure technical incidents with professionalism, prioritize production-impacting issues, communicate clearly with stakeholders, and work independently in a fast-paced environment
- • Experience partnering cross-functionally to implement scalable IT solutions, improve processes, and support operational initiatives
More about this role
At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.
Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.
As an IT Support IV, you will serve as a senior technical resource for Axon’s manufacturing and warehouse operations at the Pinnacle Peak facility. You will help keep production, shipping, and logistics environments running by resolving complex endpoint and hardware issues, responding to manufacturing-critical incidents, and improving the tools and processes that support our employees and operations. This is a hands-on role with the opportunity to lead technical initiatives, mentor peers, and shape scalable IT support practices in a fast-paced environment where uptime matters.
Core Hours: 8:00 a.m.–4:00 p.m.; flexibility to cover 6:00 a.m.–2:00 p.m. or 10:00...
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