The end-to-end assistive AI platform for emergency response. Seamless AI assistance integrated into every stage of the emergency response process. Backed by General Catalyst and a16z.
About the role
As an Order Management Analyst, you will play a critical role in ensuring the accuracy, efficiency, and integrity of Axon’s order-to-cash operations. You will independently manage a complex process of bookings workflows while partnering cross-functionally with Sales, Finance, Fulfillment, Product, and Customer Success teams to deliver an exceptional customer experience.
What they're looking for
- 4+ years of experience in Order Management, Revenue Operations, or Order-to-Cash environments
- Proven ability to independently manage complex global transactions with minimal supervision
- Strong understanding of revenue controls, audit requirements, and booking compliance
- Advanced proficiency in ERP and CRM systems (e.g., Salesforce, D365, SAP, NetSuite, or similar)
- Strong analytical skills and experience using reporting tools (Excel, Sigma, or similar platforms)
- Ability to influence cross-functional stakeholders and drive resolution in ambiguous situations
More about this role
At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.
Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.
As an Order Management Analyst, you will play a critical role in ensuring the accuracy, efficiency, and integrity of Axon’s order-to-cash operations. You will independently manage a complex process of bookings workflows while partnering cross-functionally with Sales, Finance, Fulfillment, Product, and Customer Success teams to deliver an exceptional customer experience.
- Independently manage end-to-end order processing including order validation, booking, amendments, system corrections, and releases.
- Review and interpret contracts, pricing structures, and commercial terms to ensure accurate order entry and revenue integrity.
- Resolve complex order issues...
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