Presence helps schools deliver special education services through secure teletherapy, remote assessments, expert providers, and innovative technology. Backed by Ulu Ventures.
About the role
Customer Experience Specialist will play a pivotal role in ensuring that our technology platform meets the needs of a growing number of districts, providers, and teachers. This role is designed for an experienced Customer Experience professional who can independently manage a portfolio of school and district partners, lead complex implementations and customer initiatives, and serve as a strategic advisor throughout the entirety of the customer lifecycle. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 3+ years of experience in Customer Success, account management, implementation, or a consultative customer-facing role, preferably in SaaS or education technology
- Has the ability to self-start and work independently, while being part of a fast-paced, collaborative team
- Passion for mission-driven impact in education and innovation
- Proven track record of leading systems initiatives from planning to execution
- Strong analytical skills to maintain overview of customer experience to address customer pain points
- Exceptional communication and collaboration skills, with the ability to win over key constituents
More about this role
Presence is the leading provider of teletherapy solutions for children with diverse needs. Our award-winning technology connects speech-language pathologists, school psychologists, occupational therapists, and mental health specialists to K-12 school districts nationwide. With a growing network of over 2,000 clinicians and more than 8 million teletherapy sessions delivered, we’re dedicated to ensuring every child has access to the support they need.
At Presence, we embrace the benefits of being a remote-first company while recognizing the importance of in-person connection to advance our mission. We place a high value on “cameras on” engagement, schedule coordination, and cross-functional communication to stay connected while working in different places. Travel is also an important part of many roles, helping us build stronger relationships with our teams, clinicians, and school partners. The frequency will vary by role and responsibilities, but may include activities such as department offsites, team gatherings, and school or industry events.
Customer Experience Specialist will play a pivotal role in ensuring that our technology platform meets the needs of a growing number of...
Browse similar: Startup jobs · Remote jobs