Optimize cash flow & working capital with PrimeRevenue’s supply chain finance platform trusted by enterprises & their suppliers worldwide. Backed by Battery.
About the role
The L2 Application Support Engineer is responsible for resolving customer issues in an efficient and effective manner. This person will work on requests, changes, and incidents based on client issues, using the documentation and procedures that are in place.
What they're looking for
- Provide technical Level 2 support and assistance to all Global Level 1 Customer Support teams
- Work independently in addition to being a contributing member of a team that is distributed in multiple locations globally
- Create relationships and collaborate with peers and managers to answer more complex customer questions
- Provide technical support for customers/internal resources who use PrimeRevenue SCi Supplier products via phone, chat, or email
- Learn and utilize specific software tools and problem-solving strategies to solve for customer issues and continuously improve PrimeRevenue Customer Support processes
- Act as a customer advocate by reporting product improvements and enhancement requests and be able to own and drive resolution of customer issues, define resolution action plans, and follow through to case closure
More about this role
ARE YOU READY TO WORK AT PRIMEREVENUE?
The L2 Application Support Engineer is responsible for resolving customer issues in an efficient and effective manner. This person will work on requests, changes, and incidents based on client issues, using the documentation and procedures that are in place.
WHAT YOU GET TO DO
- Provide technical Level 2 support and assistance to all Global Level 1 Customer Support teams
- Work independently in addition to being a contributing member of a team that is distributed in multiple locations globally
- Create relationships and collaborate with peers and managers to answer more complex customer questions
- Provide technical support for customers/internal resources who use PrimeRevenue SCi Supplier products via phone, chat, or email
- Learn and utilize specific software tools and problem-solving strategies to solve for customer issues and continuously improve PrimeRevenue Customer Support processes
- Act as a customer advocate by reporting product improvements and enhancement requests and be able to own and drive resolution of customer issues, define resolution action plans, and follow through to case closure
- Communicate problem resolution action...
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