Streamline your builds with Procore's construction project management software. Connect field and office teams, track project progress, and manage workflows in real time. Backed by Bessemer and ICONIQ.
About the role
Manage a portfolio of ~70+ mid-market AEC customers, with clear ownership for health, adoption, retention, and growth to maximize time-to-value. Build and execute account plans that achieve portfolio-level revenue growth (target ~20% YoY) and strong net/gross retention.
What they're looking for
- 3+ years in B2B Customer Success, Account Management, or a similar customer-facing SaaS role to bring proven experience in driving retention and growth
- Proven track record of managing and growing a defined book of business across a sizeable portfolio of accounts with structured planning
- Strong consultative, data-driven approach to customer engagement, value realization, and business outcome alignment
- Excellent written and verbal communication skills across field users, operations, and executive leadership
- High CRM discipline and a strong habit of clear, timely documentation using tools like Salesforce, Gong, and collaboration platforms
- Ability to obtain a USA Part 107 Drone License within the first 90–120 days of employment and maintain it throughout employment
More about this role
DroneDeploy, the robotics and visual intelligence platform for the built world that is used on over 3 million jobsites across more than 180 countries, is now a part of Procore Technologies Inc., the global provider of construction management software. As a leader in reality capture and robotic automation, DroneDeploy delivers the visual intelligence that bridges the built world—from active construction sites to operational assets—and the digital world, providing critical, real-time visibility into daily operations.
Procore Technologies is the leading technology partner for every stage of construction. We empower construction teams to drive efficiency and mitigate risk through actionable AI & data-driven insights. For over 20 years, we have been transforming the industry with purpose-built solutions for construction professionals and we’re looking for talented people to help us build together.
We are looking for a Customer Success Manager to manage a high-volume portfolio (~70+ mid-market AEC accounts) and drive customer health, adoption, retention, and revenue expansion. As the CSM, AEC Mid-Market on our AEC Customer Success team, you will work closely with Sales, Solutions,...
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