Proof enhances trust in a digital world by verifying identities and securing transactions to protect your business and its customers. Backed by a16z.
About the role
We're looking for a commercially minded Customer Success Manager to own retention and growth across a portfolio of law-firm customers. You'll build executive relationships, spot expansion opportunities, and grow Proof's share of wallet, protecting and growing revenue rather than just keeping the lights on. This is a revenue-accountable role, not a support or onboarding seat, and you'll work closely with Account Executives to turn new logos into long-term, growing partnerships. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- You'll own retention and growth across your portfolio of law-firm customers, protecting revenue and growing Proof's share of wallet
- You'll identify whitespace across offices, attorneys, practice areas, and jurisdictions, and turn it into expansion revenue
- You'll build multi-threaded relationships with firm owners, managing partners, and operations leaders, and lead strategic business reviews on outcomes and growth
- You'll monitor volume, revenue, and sentiment to catch risk early, and partner with Account Executives to ramp new logos into sustained production
- You'll maintain an evidence-based expansion pipeline and portfolio forecast, coordinating escalations while keeping customers and internal teams aligned
More about this role
Travel required: 20-25%
We're Proof , a high-growth startup in the legal tech industry, founded in 2017. We offer a best-in-class legal services platform used by thousands of law firms and property management companies. Our platform enables law firms and collections parties to access efficient, transparent, and accessible legal and document delivery services, traditionally out of reach. We are on a path to double our business this year and are building a team to help us scale rapidly.
We welcome individuals from all backgrounds who are eager to help build a future where legal services are readily accessible, affordable, and efficient. If you have curiosity, passion, and a collaborative spirit to drive change in an outdated industry, we want you on our team.
We're looking for a commercially minded Customer Success Manager to own retention and growth across a portfolio of law-firm customers. You'll build executive relationships, spot expansion opportunities, and grow Proof's share of wallet, protecting and growing revenue rather than just keeping the lights on. This is a revenue-accountable role, not a support or onboarding seat, and you'll work closely with Account Executives to...
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