Now offering 6-year terms on personal loans. Get started Money when you need it. Fast, easy, secure. Best Personal Loan CompaniesMoney.com Top Picks 2026 Personal loan Prosper® Card Investing $ Amount Amount must be between $2K-50K See my offer Rate in 1... Backed by IVP.
About the role
Rooted in our values, Prosper’s Operations team is driven by how we can improve the customer experience, always thinking there must be a better way. If you are looking for a mission driven company with a great culture, check us out! As a Prosper employee, you will have the opportunity to take ownership of your career - we offer learning opportunities and career development plans. Come join a dedicated, diverse community that will help you discover your fullest potential! Are you ready to Prosper? Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Experience managing dual-site or multi-site operational processing teams
- Strong track record of analyzing, mapping, and re-engineering workflows to drive automation and efficiency
- 7+ years of progressive operational leadership experience within financial services, FinTech, or lending, including direct experience managing other managers and distributed teams
- Hands-on experience supervising outsourced vendors or external processing partners, with a heavy emphasis on metric accountability, SLA enforcement, and quality assurance
- Strong operational mindset with the ability to identify, evaluate, and implement automation solutions (including AI and OCR) to address business challenges
- Proven ability to use operational data to evaluate team performance, identify improvement opportunities, and make clear, data-driven decisions
More about this role
Ready to make an impact? We’re looking for a highly capable Senior Manager of Loan Operations to join our team. Your primary objective will be to optimize and modernize our loan verification process, moving from manual, touch-heavy procedures to a streamlined, automated operational workflow.
In this role, you will lead, mentor, and motivate our Loan Operations teams in Phoenix and San Francisco, while also overseeing our vendor partnerships. You will champion a strategic approach to scaling our business—focusing on scaling through workflow efficiencies and process improvements rather than linear staffing growth. Reporting to the Director of Operations, you will manage operational processes, oversee key vendor relationships, and identify opportunities to integrate modern solutions to improve department-wide productivity & quality.
- Lead the optimization of our Loan Operation workflows, identifying bottlenecks and incorporating automation to create a scalable, low-friction operation.
- Mentor, develop, and guide our operations team in Phoenix and San Francisco, fostering a cohesive, collaborative culture focused on execution and quality.
- Establish and execute plans to expand our...
Browse similar: Startup jobs