The modern way of proving identity. Trusted by 2,000+ leading companies to reduce fraud and improve consumer experiences, Prove is the world's most accurate ...
About the role
As the Sr Director of Global Implementation Services, you are the primary architect of Prove’s implementation and integration engine. You will lead a global organization of Implementation Specialists, Integration Engineers, Project Managers and Customer Enablement teams, dedicated to accelerating and optimizing the journey from contract signature to production go-live, and to setting up the customer for success right from the beginning of the partnership. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Assess, upskill and grow a global implementation function that supports Prove’s aggressive growth globally
- Oversee the end-to-end delivery of complex, multi-product global integrations, ensuring they meet rigorous bank-grade security and architectural standards
- Partner with Sales and Finance to project and hit "Go-Live" targets, ensuring that booked business translates into recognized revenue with high predictability
- Serve as the executive voice of the customer, collaborate with Product and Engineering on the most common product gaps for customers, and to ensure that "ease of implementation" is a core feature of the Prove roadmap
- Establish, track, and report on KPIs including TTL, Path to Revenue Recognition, Onboarding Health, Resource Utilization, customer success metrics, and Implementation CSAT
- 12+ Years of Experience: Extensive background in Professional Services, Implementation, or Solutions Engineering within a high-growth SaaS or FinTech environment
More about this role
As the world moves to a mobile-first economy, businesses need to modernize how they acquire, engage with and enable consumers. Prove’s phone-centric identity tokenization and passive cryptographic authentication solutions reduce friction, enhance security and privacy across all digital channels, and accelerate revenues while reducing operating expenses and fraud losses. Over 1,000 enterprise customers use Prove’s platform to process 20 billion customer requests annually across industries, including banking, lending, healthcare, gaming, crypto, e-commerce, marketplaces, and payments. For the latest updates from Prove, follow us on LinkedIn.
Prove is driving the future of digital identity. We are looking for Provers who know how to make an impact. We’re talking self-starting professionals who thrive in a fast-paced environment, process information quickly, and make intelligent decisions. The work is challenging and requires not only smart but natural curiosity and tenacity. Teamwork is also important to us – we work together and play together.
Prove has big plans, and we’re excited about the future. If this sounds like the place for you – come join our team!
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