Built for every party in the deal. Prudentia combines expert scientific frameworks, AI reasoning, and secure infrastructure to move assets from evaluation to term sheet. Backed by GV.
About the role
We're looking for a Director of Customer Success to manage and scale a portfolio of strategic biopharma accounts. You'll own commercial outcomes for Top 25 biopharma customers, driving platform adoption, retention, and expansion to build a “business within the business”. Customer feedback from your portfolio will directly inform our product roadmap and operating model. You’ll operate with the judgment of an owner, not just execute a playbook. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 8+ years of customer success, management consulting, partnerships, account management, or implementation experience in pharmaceutical, biopharma, biotech, or life sciences industries
- Working knowledge of drug development processes, portfolio management, and deal evaluation frameworks
- Demonstrated ability to navigate complex, multi-stakeholder decision-making within large enterprise organizations
- Strong technical aptitude, with the ability to quickly master sophisticated software platforms and translate technical capabilities into business value
- Exceptional executive communication skills
- Entrepreneurial mindset with comfort operating in fast-paced, high-growth environments where priorities evolve quickly
More about this role
Prudentia Sciences is the scientific intelligence layer powering life sciences dealmaking. We bring together expert-developed scientific diligence frameworks, AI reasoning trained on drug development, and a unified evidence base to accelerate investment in breakthrough therapies. As a trusted third party operating between buyer and seller, we help build conviction through every stage of the deal, faster. We replace fragmented workflows with a single system that surfaces what matters earlier.
Backed by GV (Google Ventures), McKesson, Iaso Ventures, Virtue, and SignalFire - and built by people who have sat on every side of the table in life sciences dealmaking - we're on a mission to bring expert scientific judgment to every deal decision, at AI scale.
We're looking for a Director of Customer Success to manage and scale a portfolio of strategic biopharma accounts. You'll own commercial outcomes for Top 25 biopharma customers, driving platform adoption, retention, and expansion to build a “business within the business”. Customer feedback from your portfolio will directly inform our product roadmap and operating model. You’ll operate with the judgment of an owner, not just execute a...
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