About the role
PTC carefully considers a wide variety of factors when determining compensation. The anticipated annual salary range for this position is between $90,000 - 119,000. The salary range reflects a good-faith estimate of compensation at the time of posting. Actual compensation may vary based on a candidate's skills, qualifications, experience, and location. Additionally, candidates may be eligible for a performance-based bonus. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Monitor inbound customer requests and ensure timely, accurate, and professional responses
- Act as an escalation point for complex customer issues
- Partner with Customer Success, Sales, Technical Services, and Finance teams to resolve customer needs efficiently
- Identify recurring customer pain points and drive process improvements
- 5+ years of experience in Customer Success, Support, Account Management, or related customer-facing roles
- 2+ years of people management experience preferred
More about this role
Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business.
Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow – all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible.
Customer Success Associate Manager – Onshape
Position Summary
The Customer Success Associate Manager leads the team responsible for delivering Customer Success at scale to a large number of smaller Onshape customers who do not have a dedicated Customer Success Manager. This player-coach role combines hands-on customer engagement with team leadership, operational excellence, and continuous improvement.
The Manager is accountable for the overall experience and performance of this customer segment—ensuring customers receive timely, professional, and effective assistance while driving strong satisfaction and retention. They lead and...
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