Q2 creates simple, smart, end-to-end banking and lending experiences that make you an indispensable partner on your customers’ financial journeys. Backed by Battery.
About the role
Q2 is looking for a Manager, Customer Support who is responsible for leading a high-performing support team to deliver world-class service, ensure customer satisfaction, and drive continuous improvement in support processes. This role oversees day-to-day operations, escalations, and team performance while partnering with cross-functional teams to address customer needs, implement efficiencies, and improve the overall support experience. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Typically requires a Bachelor’s degree in Business, Communications, or a related field and a minimum of 6 years of related experience, or an advanced degree with 4+ years of experience
- Typically requires 2–4 years managing and developing employees, including delivering difficult feedback and managing underperformance
- Proven leadership experience managing customer support or service teams in SaaS, technology, or financial services
- Strong track record of driving customer satisfaction, retention, and operational excellence
- Excellent communication, presentation, and interpersonal skills with the ability to engage internal and external stakeholders and to tailor message and level of detail to the audience, including senior leaders
- Analytical mindset with the ability to interpret support data and implement actionable improvements
More about this role
Why Join Q2?
Q2 is a leading provider of digital banking and lending solutions to banks, credit unions, alternative finance companies, and fintechs in the U.S. and internationally. Our mission is simple: build strong and diverse communities through innovative financial technology—and we do that by empowering our people to help create success for our customers.
What Makes Q2 Special?
Being as passionate about our people as we are about our mission. We celebrate our employees in many ways through our year-round Q2 ChangeMakers awards program and global moments of recognition and connection. We invest in the growth and development of our team members through ongoing learning opportunities, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun and giving back together. From company-wide volunteer days to events like our Q2 Homecoming Week—featuring learning, community service, and culture-building experiences—we create opportunities to connect, grow, and make an impact.
Q2 is looking for a Manager, Customer Support who is responsible for leading a high-performing support team to deliver world-class service,...
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