Best corporate cards and spend management solution in the UAE to help you control business spend in real time; Set limits, track expenses, and simplify approvals. Backed by 500 Global.
About the role
Serving as day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity. Reviewing customer journeys to help them overcome issues and achieve their goals while consistently receiving the necessary attention and support.
What they're looking for
- 6+ years of experience in B2B SaaS customer success, account management, product management or a strategic consulting organization
- Strong skills in verbal and written communications, strategic planning and project management
- Demonstrated experience and a passion for FinTech, has a good understanding of accounting software and expense management systems
- Experience using customer success software, CRM software, Microsoft Office and Google Workspace suites
- A bachelor’s or postgraduate degree in business or related fields would be a plus
- Relationship management skills and a can-do attitude when presented with challenges
More about this role
The Customer Success Manager will work with a high performing team of customer-centric professionals, and is expected to own the entire relationship with their assigned customers; seeing to their onboarding, implementation, training, adoption, retention, and satisfaction. You will anticipate and fix issues before they happen, and are best at proactively looking out for our customers’ businesses and suggesting new and innovative ways to keep them succeeding as they use Qashio. In this role, you will regularly collaborate and communicate with peers in your internal team plus teams in Customer Service, Product, Support and Sales to drive results.
Serving as day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity.
Reviewing customer journeys to help them overcome issues and achieve their goals while consistently receiving the necessary attention and support.
Implementing strategies to expand accounts, increase retention, solve issues and drive satisfaction for customers.
Offering product solutions to customers’ pain points and finding opportunities to expand the business by maintaining healthy customer relationships.
Serving as...
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