Analyzing EHR and messaging data to predict disease before it occurs. Backed by Y Combinator.
About the role
You’ll be a primary point of contact for our customers, from onboarding through their ongoing use of Quadrant. You’ll lead customer calls, organize implementation tasks, translate feedback into clear tickets, coordinate with our product and engineering teams, and make sure customers know what’s happening. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Lead onboarding calls, understand each practice’s workflows, and coordinate setup, training, and go-live checklists
- Build relationships with practice managers, clinicians, and staff through regular check-ins and responsive communication
- Investigate customer questions and reported issues, gather relevant examples, and distinguish training needs from configuration issues or product bugs
- Create clear, actionable tickets with reproduction steps, expected versus actual behavior, customer impact, and criteria for confirming a fix
- Maintain an organized issue queue and work with engineering to prioritize urgent problems, assign owners, and track next steps
- Keep customers informed about progress, workarounds, and confirmed timelines without making promises the team cannot meet
More about this role
You’ll be a primary point of contact for our customers, from onboarding through their ongoing use of Quadrant. You’ll lead customer calls, organize implementation tasks, translate feedback into clear tickets, coordinate with our product and engineering teams, and make sure customers know what’s happening.
This is a hands-on individual-contributor role for someone who is organized, communicates clearly, and follows through. When a customer raises an issue, you’ll help move it from the initial report to a verified resolution and close the loop with the customer.
What you’ll do
- Lead onboarding calls, understand each practice’s workflows, and coordinate setup, training, and go-live checklists.
- Build relationships with practice managers, clinicians, and staff through regular check-ins and responsive communication.
- Investigate customer questions and reported issues, gather relevant examples, and distinguish training needs from configuration issues or product bugs.
- Create clear, actionable tickets with reproduction steps, expected versus actual behavior, customer impact, and criteria for confirming a fix.
- Maintain an organized issue queue and work with engineering to prioritize...
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