QuEra Computing is the leading provider of quantum computers based on neutral-atoms. Our mission is to build the most scalable quantum computers. Backed by SoftBank VF.
About the role
We are seeking a full-time, on-site IT Support Specialist to join our Boston office. This role is the frontline of IT support, responsible for resolving hardware, software, networking, and AV issues across macOS, Windows, and mobile devices. You’ll manage user access and onboarding/offboarding, support Zoom Rooms and office AV systems, and help maintain on-prem IT infrastructure. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Associate’s or Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience)
- 2+ years of experience in IT help desk, desktop support, or technical support roles
- Hands-on experience supporting macOS and Windows laptops and desktops
- Strong customer service, troubleshooting, and communication skills
- Excellent problem-solving and troubleshooting skills
- Familiarity with networking fundamentals (LAN/Wi-Fi, IP addressing, DNS, DHCP) and Jira
More about this role
IT Specialist
We are seeking a full-time, on-site IT Support Specialist to join our Boston office. This role is the frontline of IT support, responsible for resolving hardware, software, networking, and AV issues across macOS, Windows, and mobile devices. You’ll manage user access and onboarding/offboarding, support Zoom Rooms and office AV systems, and help maintain on-prem IT infrastructure. The ideal candidate brings at least 2+ years of hands-on IT support experience, strong customer service and troubleshooting skills, and a collaborative mindset to support both daily operations and ongoing IT initiatives
- Serve as the first point of contact for IT support, resolving hardware, software, and connectivity issues for desktops, laptops (Windows and macOS), mobile devices, and printers
- Manage user accounts, permissions, and access across all systems, including Google Workspace, Zoom Rooms, and other internal tools; handle user onboarding and offboarding, including provisioning accounts, devices, and access
- Set up, configure, and maintain Zoom Rooms hardware and software, ensuring smooth video conferencing and collaboration
- Provide AV support for meetings, seminars, and...
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