Modern radiology AI for reporting, impressions and follow-up. Reduce cognitive burden, improve report quality and help radiologists work faster. Backed by Khosla.
About the role
The Customer Success Associate is a centralized resource that enables the Customer Success team to move fast and scale. In this role, you will take ownership of core account maintenance duties, gaining hands-on expertise across every facet of customer success. This role supports CSMs and allows them to do more in depth client relationship building. You will become an expert in Rad AI's internal tooling along the way. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Bachelor's degree or above
- 3+ years of experience in implementation, support, operations, or a related role, healthcare or SaaS experience is a plus
- Strong data analytics skills, with the ability to translate data into actionable insights. Storytelling is key
- Tech savvy and tool fluent, with hands-on experience in Microsoft Suite, Zendesk, Linear, and CRM systems such as HubSpot
- Strong track record of using AI tools, such as Claude or Chat GPT, to scale your own productivity and work more efficiently
- Strong project management, organizational, and communication skills to juggle competing priorities and deliver outcomes on a timeline
More about this role
At Rad AI, we’re on a mission to transform healthcare with artificial intelligence. Founded by a radiologist, our AI-driven solutions are revolutionizing radiology—saving time, reducing burnout, and improving patient care. With one of the largest proprietary radiology report datasets in the world, our AI has helped uncover hundreds of new cancer diagnoses and reduced error rates in tens of millions of radiology reports by nearly 50%.
Rad AI has secured over $140M in funding, including a recently oversubscribed Series C ($68M round) led by Transformation Capital, bringing our valuation to $528M. Our investors include Khosla Ventures, World Innovation Lab, Gradient Ventures, Cone Health Ventures, and others—all backing our mission to empower physicians with cutting-edge AI.
Our latest advancements in generative AI are used by thousands of radiologists daily, supporting more than one-third of radiology groups and healthcare systems and nearly 50% of all medical imaging in the U.S. at partners including Cone Health, Jefferson Einstein Health, Geisinger, Guthrie Healthcare System, and Henry Ford Health.
Recognized as one of the most promising healthcare AI companies by CB Insights and...
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