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About the role
In order to submit candidates for roles, our clients will sometimes require personal information to confirm the identity of applicants and their legal status to work. Raise will never ask you for personal or banking information unless you have been selected for a job. If you are ever unsure about the legitimacy of this or another job posting by Raise (or have any other questions), please contact us at +1 800-567-9675 or hello@raiserecruiti Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Experience in a contact centre, call centre, customer service, or inbound customer support environment
- Strong verbal communication, active listening, and customer service skills
- Ability to understand customer inquiries, provide clear information, and explain processes in a simple and professional manner
- Strong problem-solving skills, with the ability to resolve routine issues and recognize when escalation is required
- Excellent attention to detail and the ability to maintain accurate customer records
- Ability to follow established procedures, guidelines, and service standards
More about this role
· Pay Rate: (flexible)
· Location: Toronto ON
· Contract Length: 12 months
- Handle inbound calls and respond to general inquiries regarding MCCSS programs and services.
- Provide information and assistance related to Ontario Disability Support Program (ODSP) eligibility inquiries and program processes.
- Assist customers with application-related questions, application status requests, and general process information.
- Guide customers in navigating digital service platforms, including MyBenefits and the Disability Support (DS) Portal.
- Troubleshoot common account access, application, and digital service issues within established guidelines.
- Accurately document customer interactions, inquiries, actions taken, and outcomes in the appropriate systems.
- Resolve routine customer inquiries efficiently while adhering to established procedures and service standards.
- Identify and escalate complex inquiries, complaints, or issues requiring specialized support.
- Handle sensitive and confidential customer information in accordance with applicable privacy, security, and information-handling requirements.
- Communicate clearly and professionally with customers from diverse backgrounds...
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