Startups

Senior Manager, Customer Experience Strategy & Operations

Ramp · New York, NY (HQ) · Remote

← All jobs
About Ramp

Make expense management easy with Ramp's spend management platform. Combine global corporate cards, travel, expenses and accounts payable to automate finance operations and improve efficiency. Backed by Bessemer, General Catalyst and Greylock.

About the role

Ramp believes that AI-powered CX organizations are the future and we are racing to build the best one in the world. Our goal is for our team to work hand in hand with AI agents to drive superlative customer outcomes and the highest-velocity AI improvement engine in the business. Found on 1752vc Careers, the job board for startup and VC roles.

What they're looking for

  • We want an operator who has already changed how real work gets done with AI and can show the results
  • A record of strategic and operational execution inside an operating unit or fast growth business. That could be CX, Sales, supply chain, or another function where you owned the goals, the systems, and the outcomes
  • A genuine AI transformation you were on the front lines of in the last 18-24 months. You changed how a team’s work gets done and kept it running in production. You can explain what improved, what failed, and what you learned
  • Exceptional intellectual horsepower and natural curiosity , demonstrated through outstanding, standout performance across past roles in demanding environments
  • Experience leading teams and developing reports , with sound judgment about organizational design, incentives, and performance management
  • Analytical depth you use yourself: you can build or audit a capacity model, challenge a metric, diagnose an operating problem, or review an AI agent session to find the flaws
More about this role

Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $275B in annualized spend flows in and out of 85,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books.

The problems are high-stakes, data-dense, and unforgiving.

We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome.

The median Ramp customer saves 7.5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same.

If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it.

Ramp believes that AI-powered CX organizations are the future and we are racing to build the best one in the world. Our goal is for our team to work hand in hand with AI agents to drive superlative customer outcomes and the highest-velocity AI improvement engine in the...

Read the full posting on Ramp's site ↗

Customer Experience

Build your edge while you search

Free tools for founders and investors, plus VC Unfiltered, our take on startups, venture and the people who build them.