Outpace attackers with the only endpoint to cloud, unified cybersecurity platform. Build business resilience with expert-led 24/7 MDR. Backed by Menlo.
About the role
As an Implementation Specialist, your primary responsibility will be to act as the primary point of contact for customer onboarding projects, blending technical implementation with project coordination to drive successful post-sale execution. Specifically, your focus will be to: Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Bring 2+ years of experience in a customer-facing technical role, such as implementation, sales engineering, product support, or technical account management
- Demonstrate working knowledge of cybersecurity technologies (e.g., SIEM, ASM, Vulnerability Management, or SOAR) and SaaS solutions
- Apply project management principles to establish ownership, set clear timelines, and hold internal and external stakeholders accountable for driving outcomes
- Possess hands-on experience with basic software configuration, system environments, and standard report or dashboard creation
- Hold a foundational understanding of network technologies and protocols, including DHCP, TCP/IP, DNS, and HTTP
- Maintain familiarity with Microsoft Windows Server, Linux, and/or macOS operating systems
More about this role
The Technical Implementation Services team is seeking a customer-centric and detail-oriented Implementation Specialist to lead our customers' onboarding journeys. In this hybrid role, you will blend technical execution with project coordination to accelerate time-to-value and ensure seamless customer transitions from post-sale to steady state.
The Technical Implementation Services team is dedicated to facilitating our customers' onboarding journeys, serving as the vital first post-sale touchpoint to deliver effective experiences that help customers quickly realize the value of their security investment.
As an Implementation Specialist, your primary responsibility will be to act as the primary point of contact for customer onboarding projects, blending technical implementation with project coordination to drive successful post-sale execution. Specifically, your focus will be to:
- Manage standard implementation timelines, track project milestones, and ensure deliverables are met within scope and on time.
- Accelerate initial time-to-value for customers by promptly initiating project kickoffs and driving foundational technical installation and configuration.
- Engage...
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