Read AI, the fastest growing AI meeting assistant, ever, delivers real-time transcription, smart summaries, and enables AI search and discovery across all your content including meeting, messages, emails, CRM, and documents. Backed by Madrona.
About the role
At Read AI , we’re building products that help people get more value from their meetings, workflows, and communication. We’re looking for a Director of Customer Success to lead and scale our post-sale customer organization across both strategic account management and high-volume customer success operations. Lead and develop a team of Account Managers, while helping build and scale the organization as our enterprise business grows.
What they're looking for
- 7+ years of experience in customer success, support, account management, or related customer-facing leadership roles
- Experience leading account management or customer success teams in a SaaS environment
- Experience scaling customer-facing teams and processes in a high-growth company
- Strong operational and analytical mindset with experience using data to drive decisions and process improvements
- Experience managing technical support or product support organizations
- Ability to partner effectively with Product, Engineering, Sales, and Growth teams
More about this role
At Read AI , we’re building products that help people get more value from their meetings, workflows, and communication. We’re looking for a Director of Customer Success to lead and scale our post-sale customer organization across both strategic account management and high-volume customer success operations.
Account Management — relationship management, enablement, retention, and growth for larger accounts
Customer Success — high-volume support and technical support for self-serve and single-payer customers
The ideal candidate is both operationally strong and customer-centric, with experience leading account management teams, scaling customer operations, improving technical support processes, and partnering cross-functionally with Product, Engineering, Sales, and Growth teams.
Oversee account management and customer engagement for larger customers and strategic accounts
Lead and develop a team of Account Managers, while helping build and scale the organization as our enterprise business grows.
Partner closely with Sales on onboarding, renewals, expansions, customer health, and escalations
Support customer enablement and adoption to drive retention and long-term account...
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