Backed by Y Combinator.
About the role
We’re looking for an in-office Account Manager with a strong foundation in construction or home services and direct experience working with contractors or small trades businesses. This role owns a portfolio of contractors (“book of business”) and is responsible for ensuring each contractor remains in good standing on Realm’s platform. You’ll monitor SLAs, oversee payments, manage escalations, and coach contractors to grow their business while maintaining high performance and service standards.
What they're looking for
- 3–6 years in account management, customer success, partner management, or operations
- Experience in a marketplace environment (Thumbtack, Angi, TaskRabbit, Airbnb, etc.) strongly preferred
- Direct experience working with contractors or small businesses in construction, remodeling, or home services
- Bonus: Background in construction management, real estate, or homeowner services
- Proficiency with CRM and workflow tools (Salesforce, Saleloft)
- Comfortable analyzing performance metrics and building simple reports in Google Sheets or Looker
More about this role
We’re looking for an in-office Account Manager with a strong foundation in construction or home services and direct experience working with contractors or small trades businesses. This role owns a portfolio of contractors (“book of business”) and is responsible for ensuring each contractor remains in good standing on Realm’s platform. You’ll monitor SLAs, oversee payments, manage escalations, and coach contractors to grow their business while maintaining high performance and service standards.
Success in this role requires strong operational discipline, excellent communication skills, and the ability to balance empathy with accountability in a fast-paced marketplace environment.
Own and manage a portfolio of contractors, ensuring they meet Realm’s quality, performance, and compliance standards.
Monitor contractor SLAs, including response times, acceptance rates, communication quality, and customer satisfaction.
Conduct regular business reviews to ensure contractors remain in good standing and aligned with platform expectations.
Support contractors with profile optimization, pricing guidance, and operational improvements to help grow their business on Realm.
Track key operational...
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