Realpage connects property management software, analytics and AI to help real estate owners and operators improve property and portfolio performance. Backed by Battery.
About the role
The Account Manager II is an integral position within the organization working closely with Implementations, Sales and Operations. The Account Manager is responsible for client relationship building, understanding client goals and objectives, corporate communication of account status, assisting with client escalations, and ensuring client revenue, retention and growth. The Account Manager II will anticipate and communicate customer needs and identify barriers while prioritizing organizational goals and initiatives
What they're looking for
- 2 years of experience working as an Account Manager
- Working knowledge of sub-metering and PURE
- Proven ability to retain and grow accounts
- Proven ability to effectively communicate with internal and external management and work collaboratively with interdepartmental teams to achieve desired results
- Strong leadership and project management skills, including the ability to effectively manage multiple projects simultaneously
- Strong experience using MS Office applications (Word, Outlook, PowerPoint, and Excel) skills
More about this role
The Account Manager II is an integral position within the organization working closely with Implementations, Sales and Operations. The Account Manager is responsible for client relationship building, understanding client goals and objectives, corporate communication of account status, assisting with client escalations, and ensuring client revenue, retention and growth. The Account Manager II will anticipate and communicate customer needs and identify barriers while prioritizing organizational goals and initiatives
- Act as a primary point of contact for assigned accounts.
- Maintain assigned portfolio to drive client adoption and usage to achieve targeted annual revenue goals working primarily with small to medium business and Corporate level clients, with slow progression to Enterprise clients.
- Analyze key metrics of customer usage and identify opportunities for improvement.
- Assist with periodic client business reviews for assigned clients as appropriate.
- Build and maintain strong client relationships that allow for open communication and trust.
- Report account status reviews to management weekly.
- Assist in identifying revenue opportunities within the framework of the...
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