Realpage connects property management software, analytics and AI to help real estate owners and operators improve property and portfolio performance. Backed by Battery.
About the role
The Customer Success Manager is an integral position within the organization, working closely with Implementations, Sales, and Operations. This role is responsible for building client relationships, understanding client goals and objectives, communicating account status across the organization, assisting with client escalations, and driving client revenue, retention, and growth.
What they're looking for
- Demonstrated ability to retain and grow accounts
- Demonstrated ability to effectively communicate with internal and external management, and to work collaboratively with interdepartmental teams to achieve desired results
- Experience in project management, including the ability to effectively manage multiple projects simultaneously
- Experience using MS Office applications (Word, Outlook, PowerPoint, and Excel)
- Effective verbal, written, and interpersonal communication skills
- Demonstrated ability to work independently and take initiative
More about this role
The Customer Success Manager is an integral position within the organization, working closely with Implementations, Sales, and Operations. This role is responsible for building client relationships, understanding client goals and objectives, communicating account status across the organization, assisting with client escalations, and driving client revenue, retention, and growth. The Account Manager II manages a portfolio of strategic clients within the HOA and Real Estate industry, and is able to present and host strategic Quarterly Business Review (QBR) meetings with key decision makers and their executive leadership. The Account Manager II anticipates and communicates customer needs, identifies barriers, and prioritizes organizational goals and initiatives.
- Act as a primary point of contact for assigned accounts.
- Maintain assigned portfolio to drive client adoption and usage to achieve targeted annual revenue goals.
- Analyze key metrics of customer usage and identify opportunities for improvement.
- Assist with periodic client business reviews for assigned clients as appropriate.
- Build and maintain strong client relationships that allow for open communication and trust;...
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