Realpage connects property management software, analytics and AI to help real estate owners and operators improve property and portfolio performance. Backed by Battery.
About the role
The Customer Success Manager – Key Accounts is responsible for the performance, growth, and retention of a portfolio of high‑value enterprise customers within an assigned vertical. This role serves as the primary relationship owner, driving customer outcomes through strategic planning, consultative partnership, and proactive value realization. The CSM leads renewal and expansion efforts, aligns customer goals with product capabilities, and ensures long‑term customer satisfaction and success. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Minimum 5 years of experience in Customer Success or other revenue‑driving, customer‑facing roles, ideally within a SaaS environment
- 2+ years of experience generating, qualifying, negotiating, and closing upsell/cross‑sell opportunities
- Proficiency with Salesforce or similar CRM platforms
- Bachelors or Masters degree preferred
- Experience managing a portfolio of ~40 enterprise‑level B2B accounts with complex organizational structures
- Proven ability to own renewals and expansions, including forecasting, risk mitigation, and value‑based selling in partnership with Sales
More about this role
The Customer Success Manager – Key Accounts is responsible for the performance, growth, and retention of a portfolio of high‑value enterprise customers within an assigned vertical. This role serves as the primary relationship owner, driving customer outcomes through strategic planning, consultative partnership, and proactive value realization. The CSM leads renewal and expansion efforts, aligns customer goals with product capabilities, and ensures long‑term customer satisfaction and success.
- Develop and execute strategic account plans that translate customer goals and business objectives into actionable initiatives that drive measurable value.
- Build trusted, long‑term relationships with key stakeholders, including senior executives, to influence adoption, expansion, and multi‑year partnership alignment.
- Identify, qualify, and drive upsell and cross‑sell opportunities through consultative recommendations and value‑based selling.
- Analyze customer data, usage trends, and performance benchmarks to uncover insights, risks, and opportunities; partner with Strategy teams to deliver data‑driven recommendations.
- Lead renewal forecasting, risk mitigation, and commercial...
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