Realpage connects property management software, analytics and AI to help real estate owners and operators improve property and portfolio performance. Backed by Battery.
About the role
The Problem Management team resolves complex product issues, serving as the critical link between Support, Product Management, and Engineering. We investigate, diagnose, and resolve issues, document defects with precision, and continuously strengthen the broader support organization through knowledge sharing. We serve customers by bringing clarity, confidence, and technical credibility when it matters most.
What they're looking for
- Bachelor's degree or equivalent experience in a technical, analytical, or business field
- 4–5 years of experience in technical support, product operations, or a related role, preferably supporting SaaS or enterprise software products
- Demonstrated ability to perform root cause analysis and develop actionable, customer-ready solutions using data analysis, product knowledge, and sound technical judgment
- Intermediate to advanced SQL skills, with the ability to construct and interpret queries for issue investigation and data validation
- Experience with REST APIs, including reading API documentation and executing API requests for diagnostic purposes
- Excellent written and verbal communication skills, including the ability to document complex technical findings clearly for both technical and non-technical audiences
More about this role
The Problem Management team resolves complex product issues, serving as the critical link between Support, Product Management, and Engineering. We investigate, diagnose, and resolve issues, document defects with precision, and continuously strengthen the broader support organization through knowledge sharing. We serve customers by bringing clarity, confidence, and technical credibility when it matters most.
The Developer Analyst II is an experienced technical role, well-suited for analysts who have demonstrated strong foundational skills and are ready to take on deeper ownership within specific product or functional domains. In this role, you will conduct advanced toot cause analysis, mentor junior analysts, contribute to knowledge resources, and collaborate with frontline Support, Product Management, and Engineering to drive resolution of complex escalations. You will work with great autonomy while continuing to develop specialized expertise across RealPage’s SaaS platforms. This role is focused the LOFT portfolio, which provides an integrated renter journey from leasing to moving and living.
- Resolve complex Tier 3 escalations for assigned RealPage products by performing...
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