Realpage connects property management software, analytics and AI to help real estate owners and operators improve property and portfolio performance. Backed by Battery.
About the role
The Implementation Services Representative IV (ISR IV) converts client data into RealPage products and systems using established procedures. The role analyzes client data and determines the actions needed to complete implementation. Work may involve Excel files, PDFs, and hard-copy source materials, along with regular phone and email communication throughout the implementation process. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 36 or more months of combined experience as an Implementation Services Representative I, II, or III
- Meet department quality goals for two successive quarters prior to promotion
- Strong organizational and time-management skills, including the ability to handle multiple projects within a limited time frame
- Results-oriented mindset and ability to work in a fast-paced environment
- Ability to communicate with executive-level clients about project deliverables
- Excellent verbal and written English communication skills
More about this role
The Implementation Services Representative IV (ISR IV) converts client data into RealPage products and systems using established procedures. The role analyzes client data and determines the actions needed to complete implementation. Work may involve Excel files, PDFs, and hard-copy source materials, along with regular phone and email communication throughout the implementation process.
The ISR IV is expected to be proficient in at least three primary Leasing & Rents product centers: Conventional, HUD (Section 8), and Tax Credit (LIHTC). The role also provides day-to-day oversight of the Philippines-based conversion team by coordinating schedules, resolving issues, and reviewing customer work for quality. The ISR IV identifies deficiencies and supports corrective action, and may assist with training and mentoring ISR I employees.
Develop mastery of the conversion tools required to implement RealPage products and services.
Manipulate client-submitted materials into a format usable by RealPage Conversion Utilities.
Review client business practices and confirm data is converted in a way that best uses RealPage products.
Complete accurate manual entry of data from multiple...
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