Realpage connects property management software, analytics and AI to help real estate owners and operators improve property and portfolio performance. Backed by Battery.
About the role
Lead and develop a high-performing team of 12–18 licensed insurance agents supporting RealPage customers. As an Insurance Team Leader, you will coach team performance, improve customer service, support sales and retention goals, and partner with business and product leaders to solve complex operational challenges. This is a visible leadership opportunity for an experienced insurance or contact-center professional who enjoys developing people, improving processes, and delivering excellent customer outcomes.
What they're looking for
- At least two years of experience in insurance, a contact center, or customer service
- Previous people-leadership, team-lead, or coaching experience preferred
- Strong verbal and written communication skills
- Excellent customer-service and relationship-building abilities
- Strong problem-solving, decision-making, and organizational skills
- Ability to manage multiple priorities and accurately document information
More about this role
Lead and develop a high-performing team of 12–18 licensed insurance agents supporting RealPage customers. As an Insurance Team Leader, you will coach team performance, improve customer service, support sales and retention goals, and partner with business and product leaders to solve complex operational challenges.
This is a visible leadership opportunity for an experienced insurance or contact-center professional who enjoys developing people, improving processes, and delivering excellent customer outcomes.
This position follows a hybrid work schedule ( 2 days in office ), combining remote work with in-office collaboration at our Richardson, Texas location. The team also provides coverage during extended operating hours, including occasional evenings or weekends based on business needs.
- Lead, coach, and motivate a team of licensed Property & Casualty insurance agents.
- Monitor service quality, productivity, customer satisfaction, sales performance, and retention.
- Conduct regular one-on-ones, coaching sessions, team meetings, and performance reviews.
- Provide feedback and development plans that help agents achieve their goals.
- Support complex customer questions, service...
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