Realpage connects property management software, analytics and AI to help real estate owners and operators improve property and portfolio performance. Backed by Battery.
About the role
RealPage is transforming the real estate industry through innovative technology, software, and data solutions. Our employees think big, collaborate across teams, and create meaningful experiences for the customers and communities we serve.
What they're looking for
- Bachelor’s degree in Computer Science, Electrical Engineering, Telecommunications Engineering, Information Technology, or a related field, or an equivalent combination of education and relevant professional experience
- Five or more years of relevant experience in network engineering, technical support, IoT operations, infrastructure support, or a related technical discipline
- Two or more years of people-management, team-leadership, or comparable technical leadership experience
- Experience supporting or leading an advanced technical support, network operations, escalation-management, or Tier 3 support function
- Demonstrated ability to recruit, coach, develop, motivate, and manage the performance of technical employees
- Solid understanding of Internet of Things devices, protocols, integrations, and supporting systems
More about this role
RealPage is transforming the real estate industry through innovative technology, software, and data solutions. Our employees think big, collaborate across teams, and create meaningful experiences for the customers and communities we serve.
The Manager of Network and Integration Specialists leads the advanced technical support team responsible for the reliability and successful operation of the STRATIS IoT smart building platform. The team serves as a Tier 3 escalation function, investigating complex issues involving networks, connected devices, wireless technologies, cloud services, and system integrations.
In this role, you will provide people leadership and technical direction while overseeing daily support operations, complex escalations, project certification, production readiness, and continuous improvement. You will establish clear priorities and performance expectations, coach and develop team members, monitor key performance indicators, and ensure customers and stakeholders receive timely, accurate communication.
You will collaborate closely with Support, Project Management, Product, Engineering, Platform, Application Development, and Infrastructure teams to resolve...
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