Realpage connects property management software, analytics and AI to help real estate owners and operators improve property and portfolio performance. Backed by Battery.
About the role
As a Risk Assessment & Recovery Analysis (RARA) Manager, the focus is to build and manage a team of creative problem solvers who are experts for RealPage. The RARA Manager is responsible for fostering a productive, people focused environment that drives employee engagement, internal partnerships and high levels of customer satisfaction in solution consulting across RealPage products.
What they're looking for
- Bachelor’s degree in business, technology, or financial related field
- 5+ years’ experience in Business Analyst or Project Manager type role
- 2+ years success in a team leadership role
- Minimum of 2+ years’ experience in multifamily real estate consulting or customer facing technology deployments
- Experience with data management, performance metrics, and analytical tools
- Understanding of RealPage product families, dependencies, and integrations
More about this role
As a Risk Assessment & Recovery Analysis (RARA) Manager, the focus is to build and manage a team of creative problem solvers who are experts for RealPage. The RARA Manager is responsible for fostering a productive, people focused environment that drives employee engagement, internal partnerships and high levels of customer satisfaction in solution consulting across RealPage products. The RARA Manager is responsible for understanding RealPage internal operations and maintaining a high-level of knowledge of RealPage products, interdependencies and implementation requirements. The ability to anticipate and communicate customer needs and identify customer barriers while prioritizing organizational goals and initiatives is an integral part of this leadership position.
- Develop and lead a team in creating, planning, managing and delivering Risk Assessments & Recovery Analysis (RARA) that strengthen customer partnerships
- Engage with leaders across RealPage Business Units and Professional Services teams to ensure alignment in customer-facing activities
- Lead portfolio customer engagements and drive exceptional performance of the team, including customer health, project timelines and...
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