Join Our Team at RealWork We’re RealWork , a team of builders and problem-solvers based in Austin, Texas. Our mission is to help home service professionals earn the trust they deserve online. Backed by LiveOak Venture Partners.
About the role
The Implementation Team at RealWork is responsible for managing added services and providing much of the backend support for our customer base. The Implementation Specialist will play a critical role in the success of our clients by providing some of the tasks detailed below.
What they're looking for
- Manage the website widget installation process for newly onboarded customers
- Retrieve and provide the appropriate widget DIVs for client websites
- Work directly with customers and digital agencies to coordinate widget installation
- Conduct persistent outreach through phone, SMS, and email to engage customers and agencies, obtain needed information or access, and keep website implementations moving toward completion
- Review customer websites to confirm RealWork widgets are installed correctly and displaying properly
- Work with clients directly to resolve widget placement, formatting, rendering, and basic website implementation issues
More about this role
The Implementation Team at RealWork is responsible for managing added services and providing much of the backend support for our customer base. The Implementation Specialist will play a critical role in the success of our clients by providing some of the tasks detailed below. While the majority of the tasks performed by the Implementation Team are technical in nature, this position is considered client-facing so you must be comfortable speaking to clients on the phone, and having Zoom meetings when needed, as this will be part of your day-to-day activities.
Responsibilities
- Manage the website widget installation process for newly onboarded customers.
- Retrieve and provide the appropriate widget DIVs for client websites.
- Work directly with customers and digital agencies to coordinate widget installation.
- Conduct persistent outreach through phone, SMS, and email to engage customers and agencies, obtain needed information or access, and keep website implementations moving toward completion.
- Review customer websites to confirm RealWork widgets are installed correctly and displaying properly.
- Work with clients directly to resolve widget placement, formatting, rendering, and...
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