Rec provides recreation management tools used by Parks and Recreation departments and community organizations to manage programs, facilities, and activities. Backed by NFX.
About the role
We are looking for a Customer Success Manager to join our team. This role is a unique opportunity to be a part of the early Rec team and help define the operations, business strategy, and culture of the organization. You will work closely with best-in-class operations, sales, product, and engineering leaders across the company. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 5+ years working in Customer Success at a tech company or startup, at a top consulting firm or finance firm, or a combination of both
- You have strong client-services experience. You’re cool under pressure in front of senior client stakeholders and know how to manage key relationships
- You are a strong communicator. You can crisply communicate actionable data-driven insights and pitch tailored solutions to solve customers’ problems
- You are a strategic problem solver. You can break down ambiguous problems and apply a first principles approach to solving them
- You have exceptional project management skills. You can juggle multiple complex projects in flight and can reprioritize quickly
- You have an entrepreneurial spirit and a high degree of drive, energy, and passion for creating and managing world-class operational processes
More about this role
About This Role
We are looking for a Customer Success Manager to join our team. This role is a unique opportunity to be a part of the early Rec team and help define the operations, business strategy, and culture of the organization. You will work closely with best-in-class operations, sales, product, and engineering leaders across the company.
You will primarily be responsible for managing everything it takes to make each city partnership a success. This includes developing deep relationships with city partners and acting as their voice internally, driving adoption of new AI-powered features, and building the processes needed to ensure existing city deployments thrive and grow into upsell opportunities.
This is a role for the client operations “athlete”, a voracious learner that wants exposure to all aspects of our B2B SaaS business and is relentlessly resourceful in achieving their goals. You should be client-obsessed and ready to build solutions to whatever challenge a city is facing. This is a strategic role and we will give you both the freedom and responsibility to become the domain expert trusted to make the right calls. However, this is also a hands-on early stage role...
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