See every AI agent in your environment, who owns it, what it can access, and where the risk is. Reco secures agentic AI from day one across 280+ apps. Backed by Insight.
About the role
As Director, Customer Success, you will own the post-sale customer journey: onboarding, adoption, renewal, and expansion. You will build the function as an AI-native operation, using AI to give every customer more value from Reco without growing headcount in a straight line. You will report to the SVP, Customer Success, and lead a team of Customer Success Managers. This is a leadership role for someone who wants to build, not just run, a function. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Hire, coach, and develop Customer Success Managers, with clear goals, career paths, and a culture of ownership and technical curiosity
- Design the coverage model, segmentation, and handoffs across Sales, Solutions Engineering, Support, and Product for enterprise and mid-market customers
- Make AI fluency a core competency in how the team hires, onboards, and is evaluated
- Own gross and net revenue retention, adoption, and expansion across the customer base
- Build success plans tied to real security outcomes, such as reduced shadow SaaS and shadow AI, faster time to remediate, and broader policy coverage
- Serve as executive sponsor and escalation point for strategic accounts, and lead business reviews with CISOs and security leaders
More about this role
As Director, Customer Success, you will own the post-sale customer journey: onboarding, adoption, renewal, and expansion. You will build the function as an AI-native operation, using AI to give every customer more value from Reco without growing headcount in a straight line.
You will report to the SVP, Customer Success, and lead a team of Customer Success Managers. This is a leadership role for someone who wants to build, not just run, a function.
Lead and scale the team
- Hire, coach, and develop Customer Success Managers, with clear goals, career paths, and a culture of ownership and technical curiosity.
- Design the coverage model, segmentation, and handoffs across Sales, Solutions Engineering, Support, and Product for enterprise and mid-market customers.
- Make AI fluency a core competency in how the team hires, onboards, and is evaluated.
Drive customer outcomes
- Own gross and net revenue retention, adoption, and expansion across the customer base.
- Build success plans tied to real security outcomes, such as reduced shadow SaaS and shadow AI, faster time to remediate, and broader policy coverage.
- Serve as executive sponsor and escalation point for strategic accounts, and...
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