Get real-time, actionable cyber threat intelligence with Recorded Future. Mitigate cyber risks, prioritize threats, and proactively secure your organization. Backed by GV and Insight.
About the role
This role focuses on learning foundational customer success processes and supporting a segment of accounts under detailed instruction. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Support the Customer’s Primary Technical Use Cases/Needs
- Support a portfolio of customer accounts for realizing value from Recorded Future’s products and services, as guided by a TAM/Senior TAM
- Handle customer support escalations effectively (resolve or escalate further) achieving high customer satisfaction
- Help to drive the customer lifecycle, orienting to the Customer Success Plan and adherence to the engagement model
- Responsible for assisting, coordinating, and/or supporting customers and projects as determined by the Technical Account Manager
More about this role
With 1,000+ intelligence professionals serving over 1,900 clients worldwide, Recorded Future is the world’s most advanced, and largest, intelligence company!
Recorded Future is seeking an emerging intelligence or cybersecurity professional eager to learn and grow at the intersection of technology, threat intelligence, and customer success. As an Associate Technical Account Manager , you are a proactive learner who follows standard practices. You bring curiosity, foundational technical knowledge, and a drive to help customers begin operationalizing intelligence.
Please note that this role is required to work from the Recorded Future office in Boston, MA at least 3 to 4 days per week.
This role focuses on learning foundational customer success processes and supporting a segment of accounts under detailed instruction.
- Support the Customer’s Primary Technical Use Cases/Needs
- Support a portfolio of customer accounts for realizing value from Recorded Future’s products and services, as guided by a TAM/Senior TAM
- Handle customer support escalations effectively (resolve or escalate further) achieving high customer satisfaction
- Help to drive the customer lifecycle, orienting to the...
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