Get real-time, actionable cyber threat intelligence with Recorded Future. Mitigate cyber risks, prioritize threats, and proactively secure your organization. Backed by GV and Insight.
About the role
The Product Support Solutions Developer designs, builds, and maintains the technical infrastructure, tools, and automated workflows that power the customer support function. Combining technical development expertise with support operations and enablement, this role is responsible for architecting scalable internal tooling, engineering custom integrations, and leveraging AI agents/automations to drive operational efficiency, reduce resolution times, and elevate customer satisfaction. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Experience: 3+ years of experience in product support engineering, support operations, technical support, or developer relations
- Development & Scripting: Hands-on programming experience (e.g., Python, JavaScript/Node.js, REST APIs, Webhooks, JSON) to build custom tooling and integrations
- Platform Expertise: Deep administrator/developer experience with customer support ecosystems (e.g., Zendesk API/Apps Framework, Jira Service Management, Salesforce, Freshdesk)
- Data & Analytics: Strong SQL skills and experience building dashboards in BI tools (e.g., Domo, Tableau, Looker) or native reporting engines (Zendesk Explore)
- Operations & Enablement: Proven ability to document SOPs, lead technical training, and optimize operational support workflows
- Communication: Strong cross-functional collaboration skills to liaise effectively between Engineering, Product, and Support teams
More about this role
With 1,000+ intelligence professionals serving over 1,900 clients worldwide, Recorded Future is the world’s most advanced, and largest, intelligence company!
The Product Support Solutions Developer designs, builds, and maintains the technical infrastructure, tools, and automated workflows that power the customer support function. Combining technical development expertise with support operations and enablement, this role is responsible for architecting scalable internal tooling, engineering custom integrations, and leveraging AI agents/automations to drive operational efficiency, reduce resolution times, and elevate customer satisfaction.
PLEASE NOTE: This role requires working from the Recorded Future office in Boston, MA at least 2-3 days per week
- Design, build, and maintain custom applications, scripts, and webhook integrations across core support systems (e.g., Zendesk, Jira, Salesforce Service Cloud, Domo, StatusPage).
- Architect and optimize API connections, custom middleware, and automated workflows to streamline ticket routing, data syncs, and escalations.
- Build custom UI components, apps, and macros within support platforms to enhance agent efficiency and desktop...
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