Red Hat is the world’s leading provider of enterprise open source solutions, including high-performing Linux, cloud, container, and Kubernetes technologies. Backed by Greylock and Menlo.
About the role
The Specialist Adoption Architect 4 works independently to resolve complex adoption challenges through creative solutioning, ensuring successful product deployment and consumption growth. This role assesses technical and organizational barriers, designs tailored enablement strategies, and collaborates with Account Solution Architects (ASAs) and Customer Success Executives (CSEs) to define success plans. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Provide adoption expertise to Account Solution Architects (ASAs) and Customer Success Executives (CSEs) by reviewing account plans, facilitating workshops, and defining success plan initiatives
- Execute technical engagements that drive product adoption, resolve blockers, and align with customer success metrics (e.g., ARR growth, consumption)
- Review solution architectures to ensure alignment with product best practices and optimize customer environments for adoption
- Identify systemic adoption blockers across customers, transforming insights into scalable best practices and sales play resources
- Collaborate with Account Executives (AEs), Account Solution Architects (ASAs), and Customer Success Executives (CSEs) to overcome technical adoption challenges and ensure customer success
- Engage with product teams to share Voice of the Customer (VoC) insights, influence roadmap priorities, and align best practices with customer needs
More about this role
The Specialist Adoption Architect 4 works independently to resolve complex adoption challenges through creative solutioning, ensuring successful product deployment and consumption growth. This role assesses technical and organizational barriers, designs tailored enablement strategies, and collaborates with Account Solution Architects (ASAs) and Customer Success Executives (CSEs) to define success plans. The Specialist Adoption Architect 4 may coordinate activities of other team members (team lead), mentor junior staff, and influence adoption best practices across the organization. Key stakeholders include account teams, product leaders, and customers.
For additional detailed role information, see the Master Technical Sales Role Charter.
Note: This role may come into contact with confidential or sensitive customer information requiring special treatment in accordance with Red Hat policies and applicable privacy laws.
- Provide adoption expertise to Account Solution Architects (ASAs) and Customer Success Executives (CSEs) by reviewing account plans, facilitating workshops, and defining success plan initiatives.
- Execute technical engagements that drive product adoption, resolve...
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