Redpanda powers an Agentic Data Plane and Data Streaming platform for real-time performance, AI innovation, and simplified operations. Backed by Lightspeed and GV.
About the role
As a Technical Support Engineer at Redpanda, you will help our organization embody our commitment to delivering exceptional customer-centric technical support. Reporting directly to the Director, Technical Support, you will be a vital contributor to our growing support team in the Customer Success organization. In this role, you will play a fundamental part in ensuring our customers' success, fostering their confidence in our solutions, and elevating their overall experience. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 5+ years of experience in L3 support of enterprise products, with a significant focus on distributed systems
- Experience using AI tooling to automate repetitive tasks, or enhance troubleshooting
- Strong understanding of Linux troubleshooting commands and regular expressions (grep/awk/sed)
- Experience deploying and troubleshooting applications in Kubernetes
- Strong experience with public cloud providers and containerization
- Proficiency in Bash scripting and/or Python
More about this role
Redpanda is the first runtime and control plane for agent-data interaction — a unified platform that combines streaming, SQL analytics, and intelligent connectivity with the governance layer enterprise AI agents need in production.
Built on infrastructure already trusted by Fortune 500 companies and fast-growing startups, Redpanda enforces governance entirely outside the agent's data path, controlling what agents see, limiting what they do, and capturing a tamper-proof record of everything they touch, so organizations never have to choose between innovation and control.
As a Technical Support Engineer at Redpanda, you will help our organization embody our commitment to delivering exceptional customer-centric technical support. Reporting directly to the Director, Technical Support, you will be a vital contributor to our growing support team in the Customer Success organization. In this role, you will play a fundamental part in ensuring our customers' success, fostering their confidence in our solutions, and elevating their overall experience.
Your primary focus will be to leverage your technical expertise to provide world-class support for Redpanda’s range of products and services....
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