Redpanda powers an Agentic Data Plane and Data Streaming platform for real-time performance, AI innovation, and simplified operations. Backed by Lightspeed and GV.
About the role
Technical Customer Success Managers own the post-sale technical relationship with our customers. You will drive accelerated time to production, keep deployments healthy as they scale, and turn technical success into customer-led growth and industry-leading NRR (Net Revenue Retention). You are the customer's trusted technical advisor: you understand their architecture, anticipate issues before they escalate, and coordinate the right Redpanda resources to resolve them. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 4+ years in a TAM, technical CSM, or post-sales engineering role supporting data infrastructure, distributed systems, or developer platforms
- Working knowledge of distributed systems concepts such as replication, partitioning, throughput, and latency
- Hands-on familiarity with at least one major cloud provider (AWS, GCP, Azure) and with Kubernetes
- Understanding of networking concepts (VPC peering, PrivateLink, DNS, TLS)
- Proven ability to manage technical escalations to mutually agreeable outcomes
- Strong program and stakeholder management across technical and executive audiences
More about this role
Redpanda is the first runtime and control plane for agent-data interaction — a unified platform that combines streaming, SQL analytics, and intelligent connectivity with the governance layer enterprise AI agents need in production.
Built on infrastructure already trusted by Fortune 500 companies and fast-growing startups, Redpanda enforces governance entirely outside the agent's data path, controlling what agents see, limiting what they do, and capturing a tamper-proof record of everything they touch, so organizations never have to choose between innovation and control.
Technical Customer Success Managers own the post-sale technical relationship with our customers. You will drive accelerated time to production, keep deployments healthy as they scale, and turn technical success into customer-led growth and industry-leading NRR (Net Revenue Retention). You are the customer's trusted technical advisor: you understand their architecture, anticipate issues before they escalate, and coordinate the right Redpanda resources to resolve them.
Lead technical onboarding and adoption, from architecture review through production go-live, against a customer-agreed success plan and timeline
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