Backed by GV and SoftBank VF.
About the role
As the Director, IT Service Delivery and Enterprise Applications, you will own day-to-day service delivery for Relay Therapeutics’ IT support operations as well as lead our technology engagements with across G&A (including Finance, Accounting, People (HR), Legal, Corporate Communications, Investor Relations, Operations and Facilities). Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Associate or Bachelor's degree in Computer Science, Information Technology, System Administration, or a closely related field, or equivalent experience required
- 10+ years of experience in IT leadership spanning IT service delivery and/or supporting G&A organizations, service desk management, or end-user support leadership
- Experience managing on-site and remote support teams in an end user-facing environment
- Experience leading efforts related to new-to-you systems and business processes
- Experience working in a regulated, compliance-driven, or security-conscious environment
- Strong understanding of ITIL, IT service management practices, incident management, service request workflows, escalation management, and SLA-driven operations
More about this role
As the Director, IT Service Delivery and Enterprise Applications, you will own day-to-day service delivery for Relay Therapeutics’ IT support operations as well as lead our technology engagements with across G&A (including Finance, Accounting, People (HR), Legal, Corporate Communications, Investor Relations, Operations and Facilities). This is a hands-on leadership role reporting to the Head of IT that will serve as the face of service delivery, ensure a positive employee IT experience, stay close to the technical details of support operations, and partner with IT Operations, vendors and internal business partners to deliver solutions across the G&A teams.
IT Service Delivery
- Serve as the primary point of contact for all IT service delivery matters, escalations, service delivery performance, user satisfaction, and stakeholder communications.
- Lead the on-site support team contractors and coordinate closely with any remote service desk and external partners
- Ensuring successful day-to-day operation of Relay’s Microsoft 365 environment and connected technologies
- Work closely with IT Operations to ensure high-quality support across deskside support, Microsoft 365, endpoint and...
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