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Forward Deployed Engineer

Rely · San Francisco, CA · On-site

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About Rely

About Rely Health At Rely Health, we leverage a comprehensive suite of technology tools to ensure every patient receives personalized support throughout their healthcare journey. Backed by Pear VC.

About the role

This role is not static. Tools and platforms evolve month-to-month as we adopt vendors, build internal systems, and improve the stack. Success requires comfort learning new tools quickly while maintaining a high bar for quality, reliability, and delivery. Found on 1752vc Careers, the job board for startup and VC roles.

What they're looking for

  • You will build internal tools, scripts, workflow configurations, dashboards, and prototypes (often using AI-assisted / low-code tooling)
  • You will not be asked to own production backend services
  • Configure and evolve workflows that power navigator execution: routing, task creation, campaigns, automation, and program logic
  • Partner with Product/Ops to ensure workflow configuration reflects real operations and reduces failure modes
  • Build internal helpers/tools that make workflows easier to operate and safer to change
  • Build and maintain agent workflows that handle operational tasks end-to-end: tool use, guardrails, escalation paths, and failure handling
More about this role

About the role

  • The Forward-Deployed Engineer (FDE) is a customer-proximate, outcomes-driven individual contributor who makes Rely’s programs work end-to-end in the real world. This role sits at the intersection of engineering, product, and operations and is “navigator-based”: you work closely with navigators and ops, and collaborate directly with customers and Sales/AM to ensure we deliver outcomes.

What you'll do

This role is not static. Tools and platforms evolve month-to-month as we adopt vendors, build internal systems, and improve the stack. Success requires comfort learning new tools quickly while maintaining a high bar for quality, reliability, and delivery.

This is not a backend production engineering role.

  • You will build internal tools, scripts, workflow configurations, dashboards, and prototypes (often using AI-assisted / low-code tooling).
  • You will not be asked to own production backend services
  • Configure and evolve workflows that power navigator execution: routing, task creation, campaigns, automation, and program logic.
  • Partner with Product/Ops to ensure workflow configuration reflects real operations and reduces failure modes.
  • Build internal helpers/tools...

Read the full posting on Rely's site ↗

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