Remarcable brings all your material management, warehouse management, and field operations into a single, efficient system. Save time, reduce costs, and boost productivity with Remarcable. Backed by Insight.
About the role
Remarcable is a SOC 2 Type II–certified cloud platform that streamlines purchasing for MEP contractors. We've processed billions in material purchases and we're scaling fast. As a CSM (Customer Success Manager), you'll own the post-onboarding relationship for a dedicated book of business — driving retention, expansion, and real business value for contractor clients. Translate field feedback into clear, actionable input for Product and Engineering. You're the voice of the contractor inside the building. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 5+ years in B2B SaaS CS or Account Management
- You've managed a book of business before and know what it takes to retain and grow complex accounts. Construction industry experience (electrical, mechanical, plumbing) is a meaningful plus
- Comfortable in Salesforce and Totango (or similar CSPs). You believe: if it isn't in the CRM, it didn't happen
- Proactive by default
- You don't wait for a customer to raise a flag. You intervene before problems become crises
More about this role
Remarcable is a SOC 2 Type II–certified cloud platform that streamlines purchasing for MEP contractors. We've processed billions in material purchases and we're scaling fast. As a CSM (Customer Success Manager), you'll own the post-onboarding relationship for a dedicated book of business — driving retention, expansion, and real business value for contractor clients.
Lead the handoff from onboarding into a long-term success plan. Deliver QBRs and EBRs that show measurable ROI across procurement, spend control, and field-to-office workflows.
Monitor account health in Totango and Salesforce. Run churn playbooks proactively when usage dips — don't wait for the renewal date to find out there's a problem.
Identify upsell opportunities — new modules, additional regions, adjacent partners. Turn happy customers into advocates for case studies, referrals, and beta programs.
Translate field feedback into clear, actionable input for Product and Engineering. You're the voice of the contractor inside the building.
5+ years in B2B SaaS CS or Account Management
You've managed a book of business before and know what it takes to retain and grow complex accounts. Construction industry experience...
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