Renesas is one of the top global semiconductor companies in the world. We strive to develop a safer, healthier, greener, and smarter world, and our goal is to make every endpoint intelligent by offering product solutions in the automotive, industrial,...
About the role
The Customer Service Representative role is the tactical first level support contact for order placement and fulfilment for both direct and distribution customers. You will represent Renesas with the customer ensuring satisfaction and loyalty through clear and accurate communication and problem resolution. Are you ready to join our team and shape the future with us? Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Bachelor’s Degree or above in any field. With a minimum of 3 years related experience in the field of Customer Operations or Support and/or Inside Sales (semiconductor field)
- Customer Service process knowledge, passionate in delighting customers by rendering excellent support
- Knowledge of Order management system, eg: SAP, Model N, Oracle
- Fluent in English & Chinese in both oral and written, Japanese language is a plus
- Must possess strong problem solving, communication and interpersonal skills
More about this role
The Customer Service Representative role is the tactical first level support contact for order placement and fulfilment for both direct and distribution customers. You will represent Renesas with the customer ensuring satisfaction and loyalty through clear and accurate communication and problem resolution.
Key Responsibilities
- Standard order management including expedites/pull ins/cancellation/push outs.
- Support Customer's RMA & other RMA related FA support.
- Support review of account booking/backlog/billing with Sales.
- Other ad-hoc support covering free of charge sample tracking for Distis, customer questionnaires & other EHS/technical matters.
- Partner with Sales to manage all Renesas communications with Distis/customers.
- Renesas contact for Distis and Sales for any other topics.
- Bachelor’s Degree or above in any field. With a minimum of 3 years related experience in the field of Customer Operations or Support and/or Inside Sales (semiconductor field).
- Customer Service process knowledge, passionate in delighting customers by rendering excellent support
- Knowledge of Order management system, eg: SAP, Model N, Oracle.
- Fluent in English & Chinese in both oral and...
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